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The collected answers are a valuable compendium of knowledge about the quality and value of the company. NPS indicator: is useful - it is used by companies around the world, including global brands such as Apple, American Express, Amazon or Phillips, is understandable to customers, allows you to get to know the overall image of the company in the eyes of customers, is the basis for analyzing consumer behavior, identifies critical points, weaknesses, problems and inconveniences that affect customer dissatisfaction, it is used for benchmarking.

The result can be compared with the results of the competition to assess the actual condition of the company. The NPS indicator can be described as a "success indicator". It is recognized that any value above . % ​​confirms the company's high chances for further philippines photo editor development and increasing sales. The skilful use of the acquired knowledge and the implementation of appropriate solutions increases the value of the NPS indicator, and thus gives the company the opportunity to achieve all business goals. How to increase the value of the NPS indicator.



How to increase the NPS indicator? It is crucial to analyze the responses received. It is worth supplementing the customer satisfaction survey with supporting questions, e.g.: What influenced your opinion? Have you encountered difficulties while placing an order? What do you like most about our service? What would you change? When analyzing the results, try to find recurring problems. Their repair can significantly affect the satisfaction and loyalty of your customers. Re-examining your target audience can also be helpful.